Product, Shipping and Production Policies
Product Variations
Because many items are handmade or custom produced, slight variations in color, placement, or design may occur.
These variations are normal and part of the custom production process. Personal preference, dissatisfaction with appearance, or change of mind does not qualify for refunds or exchanges.
Sizing Responsibility
Customers are responsible for reviewing sizing charts before placing an order.
Incorrect size selection by the customer does not qualify for refunds, exchanges, or replacements.
Processing & Production Time
Orders require a processing and production period before shipping.
Production times may vary based on:
- Order volume
- Customization complexity
- Material availability
- Seasonal demand
Processing times listed on the website are estimated and not guaranteed.
Shipping Policy
Once an order has been completed, it will be shipped to the address provided during checkout.
Creations by TMarie is not responsible for:
- Incorrect shipping addresses provided by customers
- Shipping delays caused by carriers
- Lost or stolen packages after delivery confirmation
Customers should contact the shipping carrier directly if delivery issues occur.